Return and Refund Policy

Last updated: June 27, 2024

Thank you for shopping at Witness Wines.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns. This Return and Refund Policy has been created to ensure clarity and fairness in our transactions.

The following terms are applicable for any products that you purchased with us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Return and Refund Policy:

– Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Witness Wines LLC, 6915 S Macadam Avenue, Suite 325, Portland OR 97219, United States.
– Goods refer to the items offered for sale on the Service.
– Orders mean a request by you to purchase Goods from Us.
– Service refers to the Website.
– Website refers to Witness Wines, accessible from https://www.witnesswines.com
– You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which you received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

– By email: matt@witnesswines.com

We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.

Conditions for Returns

Due to the nature of the product, wines are typically non-returnable. In order for the Goods to be eligible for a return, please make sure that:

– The Goods were purchased in the last 7 days
– The Goods are in the original packaging

The following Goods cannot be returned:

– The supply of Goods made to your specifications or clearly personalized.
– The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to us. You should send the Goods to the following address:

Witness Wines LLC
6915 S Macadam Avenue, Suite 325
Portland OR 97219
United States

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Defective or Damaged Products

If you receive a defective or damaged product, please contact us at matt@witnesswines.com within 7 days of receiving your order. Provide your order number and photos of the defective or damaged product. We will gladly offer a replacement or a refund.

Incorrect Orders

If you receive an incorrect product, please contact us at matt@witnesswines.com within 7 days of receiving your order. We will provide instructions for returning the incorrect product at our expense and will ship the correct product or issue a refund.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to you later, we will send the refund to the gift giver.